Technology Management

As a manager in a technology firm, the issue that causes the most concern to me is that although automated technologies will increase efficiency in the organization, they will see some employees lose their jobs as well. Such automation enables multiple functions to be facilitated by a single person making it redundant to have several workers controlling automated processes (Fleming, 2016). This being the case, the technology organization will be compelled to lay off employees in order to cut down on its labor costs. If this happens, the company risks damaging its public image for being seen as not sufficiently concerned about offering employment and benefiting the economy struggling with high rates of unemployment. It in turn can cause the deterioration of firm’s performance in the market. Secondly, the rest of employees may become demoralized and sabotage the technology implementation process. Thus, the organization intending to adopt the automated technology will have to carefully balance potential gains and losses to ensure that it receives maximum benefits from automation.

Steps I Would Take to Deal with the Issues Discussed in the Article

In order for the organization to adopt proposed technologies successfully and optimally gain from them, it is important to involve stakeholders in coming up with an ideal implementation plan. Here, employees constitute the most affected parties because they are the ones facilitating the technology, and in the unfortunate event, they can lose their jobs. As such, as a manager, I should ask the opinion of employees regarding the proposed changes in organization operations. It is expected that they will offer a lot of resistance to this novelty due to potential job loss. As such, the manager and other executives involved should be keen to explain to employees how they and the organization will gain if technologies are adopted (Fox, 2013). The company can consider expanding its operations and market share in order to accommodate automation and still not to have to lay off employees. If possible, this is the best approach since the organization will both gain from technologies and avoid adverse impacts of job losses by workers. If the latter is inevitable, then the firm should properly and adequately compensate those who will lose their jobs in order to alleviate potential impacts on its image and the morale of the remaining employees. Most importantly, as a manager, I should work in collaboration with other seniors in the organization, suppliers, investors, and even seek the opinion of customers in order to come up with a plan that will be embraced by most if not all stakeholders (Fox, 2013).

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What Good the Steps Will Do to Business

Involving other stakeholders is critical in making such a major decision as implementing automated technologies. It eliminates the feeling that the manager is monopolizing decision-making, even in relation to issues that significantly affect others. If the one makes a decision alone, the chances that he or she will face major opposition are very high, and this will significantly affect successful technology implementation (Fox, 2013). Involving others, especially employees, will also help eliminate the general perception that the organization is only concerned about maximizing its profits without caring about those who will be operating technologies and a possible negative impact on the workforce (Fox, 2013). Considering expanding operations in order to accommodate all workers will also be a critical step if carefully undertaken. This way, no employees will lose jobs, and the company will gain from technologies even more. Moreover, it is important to adequately compensate those who will have to be laid off. As mentioned earlier, this will protect company’s image. Lastly, enlisting the contribution of subordinates, financiers, and even suppliers is also critical because they will offer their much needed support in the implementation of the proposed automation plan (Fox, 2013).

The Usefulness of the Steps

All proposed steps are useful and necessary as explained above. Adopting automation technologies is a huge change within the organization, which will cause a revolution in almost every aspect, especially if it affects an extensive part of operations. As such, it cannot be a decision made by a single department or person from the organization because any opposition will be a threat to the success of implementation and even the effectiveness of technologies, once they start running (Fleming, 2016).

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The Constant Application of Automation as a Favorable Development for Business and Society

The constant application of automation is a favorable development for business, but not necessarily for society. If properly implemented, it tends to increase organization’s efficiency and effectiveness, thereby improving its productivity and even profitability. If the company has to rely on a huge workforce to get its operations running, its labor costs will be equally high reducing profitability. It has actually been the major reason behind the adoption of automated technologies in various sectors of the economy. For instance, the implementation of automated teller machines (ATMs) in the banking sector eliminated the need to manually serve a huge number of customers, including those depositing or withdrawing small amounts (Fleming, 2016). On the contrary, society only partially gains from automation. Even though customers enjoy improved services (assuming new technologies do not frustrate them), other parties, the workforce, suffer job losses. Increased unemployment reduces the standards of living in society and increases poverty levels. Nevertheless, organizations can leverage gains made and give some of them back to people. For instance, once improved productivity increases profitability, the business can expand operations to cater for any previous job loss or even engage in corporate social responsibility activities that benefit society.

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