Supply Requisition Process and How It Can Affect the Average Customer Wait Time

free essayAccording to the business dictionary, supply requisition process is a detailed procedure of acquiring inventory for an organisation. Its necessity consists in an organisation’s need to purchase uniform and supply goods and services. This process is rather complex and can take a considerable amount of time. Various organisations have different procedures, but as a general rule, they have to involve the purchasing agent as well as the accounting and purchasing department (Saucedo & Phillips, 2013).

The process is initiated by the department that needs particular good or service. The department consults with experts regarding the quality and quantity of the required goods and services and then fills the requisition form and forwards it to the purchase and supply section of the organization. The latter solicits potential suppliers for catalogues as well as chooses the responsible low cost bidder (Saucedo & Phillips, 2013). Furthermore, the department consults with accounts office regarding availability of funds. If the latter are available, the department makes an order for the goods or services. When they are received, the purchasing and supply department inspects their quality and quantity and sends the relevant documents to the accounts department for the supply to be charged to the respective accounts. The above described process is rather tedious and affects the time that a customer has to spend waiting for service delivery. Therefore, it is inevitable to examine the specific areas that influence the discussed matter.

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Research Questions

  • a) What is the average time needed for conducting a supply requisition process?

This question will help the researcher to understand the amount of time the supply requisition process generally takes. It enables to compare the time to be taken by the process and the maximum average customer wait time.

  • b) How efficient is the supply requisition process?

The researcher would like to establish whether there are some sections in the channel where some delays frequently occur which will assist in standardising the time that can be taken by the supply requisition process.

  • c) What is the normal average customer wait time?

The estimation of the time spent by the customer in a waiting line is essential for understanding effects of supply requisition.

Hypotheses

The supply requisition procedure time is predicted to have a positive correlation with the average customer wait time, which implies that the former will have an effect on the latter. A change in the supply requisition process will produce a similar effect on the dependent variable. Hence, an increase or decrease in the time spent in the supply requisition process will lead to an increase or decrease in the average customer wait time.

If on the other hand no correlation is hypothesised between supply requisition process and customer wait time, the former has no effect on the latter. This suggests that if tested on different values, the variables will not show any considerable relation. Therefore, the supply requisition procedure will not have any effect on the average customer wait time.

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Research Method and Design

This research will adopt both qualitative and quantitative research approach. To be more precise, a causal-comparative type of quantitative approach will be employed. In this approach, the researcher does not manipulate the independent variable (Maxwell, 2012). The investigation will seek to establish the cause-effect relationships between the variables. Such design will use pre-existing groups of respondents thus helping to establish the effects of supply requisition process on the average customer waiting time (Maxwell, 2012). Therefore, the researcher will be able to identify the groups in the organisations and government institutions that use the supply requisition process. The other respondents will comprise the groups of customers that are already formed. The researcher will examine the pre-existing groups and randomly assign the groups that are controlled. The last part will consist in comparing the obtained results from the analysis of the above mentioned groups which will give the researcher a basis to study the two sets of outcomes and give the final findings of the research.


The current research will begin by sampling the groups of respondents that are expected to take part in the survey. The participators will be chosen from fifty government and private institution that use the supply requisition procedures. After that, the researcher will target both the employees and the clients of the organisations. With this respect, systematic sampling technique will be applied in order to draw the required sample. Data will be collected by means of properly structured questionnaires. They will be administered to the respondents in various organisations at different dates. After all the questionnaires are collected from the respondents, they will be grouped and further analysed. Here, the use of various statistical packages will be inevitable. Furthermore, the researcher will use SPSS to conduct the analysis of the obtained data easily. The final results will be used for outlining specific conclusions and delivering findings of the above described research. The information will be presented to the users in form of tables and graphs that are easy to interpret.